Frequently Asked Questions

If you do not find the answer to your question, please contact us and we will be happy to answer you!

Orders and Shipping

How long will it take for my order to arrive?

All orders are shipped out 2-3* business days after order is placed. You can expect to receive your item(s) within 5-7 business days after shipment if you're located within the United States. All international orders can expect to wait 4-8 weeks.

*This does not apply to preorders. Please read the following regarding order containing Preorder items:

Preorder Items:

Any orders containing preorder items will not be shipped until all items in the order come into stock (unless the items, due to their size, must be shipped in separate packages). If you wish to receive your non-preorder items sooner, please place two separate orders. Refunds will not be processed for preorder items.

What payment methods do you accept?

At this time, we accept payment via Credit Card, Debit Card & Paypal. All payments will be handled by our logistics partner so please expect billing from Kisaka Toriama Art when paying by Credit Card and PayPal.

Do you handle customs & importing fees?

If you're located outside of the US, your order may be subject to import/customs taxes/duties. We are unable to calculate them for you in advance and you will be responsible for paying them upon arrival of your items.

For more information regarding your country’s customs policies, please contact your local customs office.

Do you ship internationally?

Yes! We can send to most major countries! However, there are some restrictions regarding shipping to the UK. Please review the tab below for more information!

UK Shipping restrictions

Due to the UK enacting new laws in 2021 about how custom taxes are collected, V-Oshi is unable to process any orders via it's main website.

Instead, we can offer to fulfill items via custom orders on our Etsy storefront. If you wish to place an order and you are located within the UK, please send an email to and list the items and quantities you wish to purchase and we will be happy to set it up for you. Please remember that goods and services shipped to the UK with a value between £0.01 and £135 (between $1 and approximately $180 USD) will incur VAT fee of 20% of the product price (not including shipping fees).  Esty will automatically collect this 20% VAT fee at the time of sale. Please factor this in if you're on a budget!

Return Policy / Cancellations / Exchanges

What's your return policy?

At this time we are unable to accept any returns. However, if you received a faulty or damaged product please contact us so we can resolve any issues.

Can I make changes to or cancel my order?

If you need to make any changes or cancel your order, please contact us as soon as possible so we can accommodate you. If the item was already shipped or is a PREORDER item, it may not be possible.

Do you do exchanges?

We do not accept exchanges at this time.

What if I have a problem with my order?

You can contact us at any time and we will work hard to resolve the issue for you!

Please send us an email at for any issues regarding your order!


Who manages V-Oshi?

Kisaka Toriama is the creator and manager of V-Oshi and handles all contact, distribution, customer service etc. If you have a question regarding V-Oshi that is not answered in the "About Us" section in the footer, please direct it to the official email ( and not Kisaka's business email.

I'm a Vtuber/Creator and am interested in hosting my merch on V-Oshi! How can I join?

We are always looking to collaborate with more people! If you think our vision matches yours, we'd love to work with you! Please contact us via email ( with information regarding what kind of merchandise you're looking to get made and we'll be happy to get back to you with an information packet!

We may be unable to work with everyone who is interested, but please don't let that dissuade you from reaching out!

Who is the artist in the banner bar?

BoutanTouki 牡丹燈鬼 is the illustrator for the front page banner of V-Oshi's website! It features Kisaka and SaikoBaby!

Find more of their artwork here: